POLICY

Refund and Cancellation Policy

Last updated: 5 August 2026

This policy applies to live courses and private tutoring services provided by Mohammad Anabtawi Photography.

Live Course Cancellations

A student may request to cancel a live-course enrollment by contacting us in writing.

At Least 14 Calendar Days Before the First Class

The student may choose either:

• A full refund; or
• A transfer to a future cohort, subject to availability.

7 to 13 Calendar Days Before the First Class

The student may choose either:

• A 50% refund; or
• Full course credit toward one future cohort, subject to availability.

Fewer Than 7 Calendar Days Before the First Class

The course fee is non-refundable.

Before the course begins, the student may request to transfer the enrollment to another person. A transfer is subject to approval and the replacement student meeting the course requirements and providing the required enrollment information.

Future-Cohort Credit and Transfers

• A credit or transfer may be used once only.
• It remains valid for 12 months from the original course start date.
• It is subject to availability in a future cohort.
• It cannot be exchanged for cash after it has been accepted.
• It applies to the amount originally paid.

If the future course price is higher, the student must pay the difference. If it is lower, the difference is not refunded.

After a Live Course Begins

No refund or transfer is normally available after the first live class has taken place.

Missing a live class does not create an entitlement to a refund, transfer, or replacement class. Where recordings are included, they will remain available only for the access period stated for the course.

This section does not affect any rights that cannot be excluded under applicable law.

Cancellation or Rescheduling by the Instructor

If Mohammad Anabtawi Photography cancels an entire course, enrolled students may choose a full refund or a full transfer to a future cohort.

If an individual class must be rescheduled, students will be offered a replacement date, a recording where appropriate, or another reasonable alternative.

Private Tutoring

If the instructor cancels a tutoring session, the student may choose a replacement session or a full refund.

At least 48 hours before the session

Full refund or one free reschedule.

24 to 48 hours before the session

One free reschedule; no cash refund.

Fewer than 24 hours before the session or a no-show

Non-refundable.

How to Submit a Request

Cancellation, transfer, credit, rescheduling, and refund requests must be submitted in writing. The date the request is received determines which cancellation period applies. Please include:

• Your full name
• The course or tutoring service
• The email address used for payment
• The reason for the request
• Your preferred resolution

Submit your request through the contact form .

Refund Processing

Approved refunds are returned to the original payment method. They normally appear within approximately 5–10 business days, although the exact timing depends on the customer’s bank or card issuer.

Mandatory Rights

Nothing in this policy limits or excludes any rights or remedies available to a customer under applicable law.